Why Choose AVA Travel?

This page of HOLIDAY INFORMATION is additional to our trading charter but does not form part of that charter, your contract or any guarantees.

WE HOPE THIS WILL HELP YOU TO PLAN YOUR HOLIDAY WITH US AND GIVE YOU PEACE OF MIND

Door to door taxi service

Included in the price of all our holidays is a taxi collection service. Subject to living within our designated area map, this means a taxi or mini-bus will collect you from your door at the start of your holiday and return you from the coach at the end, thus avoiding all the hassle of getting yourself and your luggage to a coach pick-up point

Quality hotels United Kingdom

We place a great importance in providing hotels of very high standards and are constantly striving to improve further the quality of hotels included in our programme. They are usually all of a 3 or 4 star standard and most importantly, ALL hotels include en-suite facilities, tea/coffee making facilities and colour TV in the room.

Continental Hotels

Please note the star rating shown for hotels on the Continent is that which is allocated by the Tourist Authority of that particular country. It is unlikely for hotels on the Continent to provide tea/coffee making facilities in bedrooms.

Occasionally we receive comments relating to the standard of food served for the evening meals. We can only emphasise that when travelling abroad the menus offered are normally associated with the country in which you are staying.

In addition, whilst we endeavour to ensure that our clients receive a choice of menu for evening dinner, there are a number of hotels, particularly on the Continent, where this facility is not offered.

Luxury air conditioned touring coaches

Our fleet of Luxury Coaches feature:

  • High back reclining seats
  • Tinted and bonded double glazing
  • On board hot and cold drinks
  • Height adjustable air suspension
  • Seat belts
  • Toilet/washroom
  • Air Conditioning – (UK & European Tours)

These coaches have proved popular with our clients appreciating the seat back folding tables and magazine racks.

In the unlikely event we are unable to provide this class of vehicle for a particular holiday then an alternative vehicle will be provided with facilities as close as possible to the standard facilities of our luxury touring coaches.

Special Requests

Any special requests such as dietary, lift access etc should be made at the time of booking and MUST be entered on the booking form. We will do our best to provide what you want but WE CANNOT GUARANTEE IT. If fulfilment of your special request incurs any additional costs, we will either invoice this prior to your departure or inform you that it will have to be paid locally.

Disabled Clients

We try our best to provide holidays which all our customers can enjoy, but we do recognise that not all our holidays will be entirely suitable for people with disabilities, poor mobility or special needs.

We would advise that it is a condition of your booking that you notify us (or your travel agent) of your intention to bring any type of mobility aid to obtain our approval to carry same. Due to Health and Safety regulations we are normally unable to carry the heavy and bulky Electric Wheelchairs or Scooters. In certain circumstances we may be able to carry a small mobility vehicle provided they conform to size and weight regulations.

Please contact our reservations staff for further details.

Passports

A valid 10 year passport is required on all Continental Holidays. This should be valid for at least 6 months after your return date

Luggage Allowance

Passengers are requested to restrict luggage to one suitcase per person with a maximum weight of 20kg. An overnight bag is essential on ferry crossings and advisable for overnight hotels.

No Smoking Policy

For the comfort of all of our clients, we do not permit smoking on board our coaches. Regular refreshment stops are made during all of our holidays.

Inclusive Excursion Programme

Each holiday includes a full programme of excursions, usually consisting of 2 full day and 1 half day tours on an 8 day holiday.

In addition certain admission charges are also included, please refer to each itinerary for more details. These are planned a long time in advance and whilst changes are rare we do reserve the right to amend the content and days of operation of the itinerary programme at any time.

Due to the implementation of new driving hours, we may have to adjust the advertised itinerary after departure date and/or hire another coach for part of the tour

Helpful & Friendly Driver/Couriers

Throughout your holiday you will be looked after by our own experienced and fully trained driver/couriers. We are proud of the high standards they set, knowledgeable, smartly dressed and safe behind the wheel, they are thoroughly professional in every way. In addition we also engage the services of local guides who can give a more detailed account of the area to be covered.

In the unlikely event that you have a problem with any aspect of your holiday please ensure that your driver/courier is informed immediately. Hoteliers will almost certainly not accept any complaints after the holiday, when they have not been made aware of the problem during the holiday.

What do I do if I have to complain?

If you have a complaint during your holiday particularly regarding your accommodation or the quality of the meals it is vitally important that you tell the driver/courier or supplier/hotelier at the earliest opportunity, so that they can do their utmost to resolve the problem.

If on your return from holiday you remain dissatisfied you should write within 14 days to our travel office in Leyland. You will need to quote your booking reference number, destination and the departure date. If you do not tell us at the earliest opportunity about a problem giving rise to your complaint we can not take steps to investigate and rectify it. In deciding how to respond to your complaint we will take into account the date you first drew the problem to the attention of our driver/courier or supplier

A Personal Service

We pride ourselves on being able to offer a personal service to each client. Every effort will be made to discuss your holiday with you from the start and to assist with any special requirements you may have to make your time spent on holiday all the more comfortable.

A warm welcome for people travelling alone

If you are alone, please do not hesitate to book with AVA Travel (Leyland) Ltd. Many of our regular customers hesitantly booked at first and now re-book with confidence. You are warmly welcomed but please remember to book early as single rooms are always in demand.

Overnight ferry crossings / hotel accommodation

Cabins on board ship normally have one upper and one lower berth, however on certain routes we do include in the price of the holiday cabins giving beds side by side. Alternatively on payment of a supplement higher grade cabins can be reserved (please refer to each itinerary for further details). There are no single cabins but a 2 berth cabin may be reserved for sole occupancy on payment of the appropriate supplement (enquire when booking).

You will require an overnight bag on all overnight ferry crossings and overnight hotel accommodation to and from your main holiday destination. Please Note that once on board ship, it is not possible to gain access to the luggage on the coach.

Your financial security for complete peace of mind

AVA Travel (Leyland) Limited are a company committed to customer satisfaction.

For your financial protection AVA Travel (Leyland) Ltd is a member of Trust My Travel and our membership number is TMT51198. All client money, whether by bank transfer or card payment is paid into an independently managed Trust Account held at Barclays Bank in the UK

This means in the unlikely event of our financial failure you will receive a refund for the services you have paid for. Money is not received by us until all suppliers have been paid and you have completed your trip.

Trust My Travel is Authorised and Regulated by the Financial Services Authority under the PSR 2009: No. 569641. For more information about how your payments are protected please visit www.trustmytravel.com for more information. Please ensure you retain this booking confirmation form as evidence of cover and value.

Policy exclusions: This policy will not cover any monies paid back to you by your Travel Insurance or any losses which are recoverable under another insurance or bond

Travel Documents

We will forward your travel documents and departure details approximately 4 – 6 days prior to your holiday

Customer Survey

On all tours we provide a customer comment form. These help us to ensure that our customers are satisfied with the content and general standard of our holidays. It enables us to gauge if any changes are necessary based on majority comments. We do take your comments into account and ‘thank you’ for your cooperation

Passenger Behaviour

We want all our customers to have a happy and carefree holiday, but you must remember that you are responsible for your behaviour and the effect it may have on others. If you or any member of your party is disruptive or behaves in a way which, in our reasonable opinion, could cause damage or injury to others or affect their enjoyment of their holiday, or which could damage property, we have the right, after reasonable consideration, to terminate your contract with us. If this happens we will have no further obligations or liability to you and will not be liable for any refund, compensation or any costs you have to pay.

IMPORTANT INFORMATION

NEW LEGISLATION HAS BEEN INTRODUCED REGARDING THE USE OF SEAT BELTS. IT IS NOW YOUR OWN RESPONSIBILITY TO ENSURE YOUR SEATS BELTS ARE SECURELY FASTENED AT ALL TIMES WHILST TRAVELLING